Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer", "you", or "your") and DefendeAmb ("Company", "we", "us", or "our") regarding your use of our application rental services and website.

By accessing our website, engaging our services, or entering into a rental agreement with us, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.

2. Company Information

DefendeAmb is a company registered in England and Wales, providing application rental services throughout the United Kingdom.

3. Service Description

DefendeAmb provides application rental services, including but not limited to:

• Short-term and long-term software licensing
• Business application access and management
• Technical support and consultation
• Performance analytics and reporting
• Data security and backup services

4. Eligibility

To use our services, you must:

• Be at least 18 years of age
• Have the legal capacity to enter into contracts
• Represent a legitimate business entity (for business services)
• Be located within the United Kingdom
• Provide accurate and complete information

5. Service Agreement and Rental Terms

5.1 Service Activation

Services begin upon execution of a separate rental agreement and payment of applicable fees. Each rental agreement will specify:

• Applications to be licensed
• Rental period and terms
• Pricing and payment schedule
• User access limitations
• Support level included

5.2 Acceptable Use

You agree to use our services only for lawful business purposes and in accordance with:

• All applicable UK and international laws
• Software licensing terms and conditions
• Our security and usage policies
• Industry best practices

5.3 Prohibited Uses

You may not use our services to:

• Engage in any illegal or unauthorized activities
• Violate intellectual property rights
• Distribute malware or harmful code
• Attempt to reverse engineer software
• Share access credentials with unauthorized parties
• Use applications beyond agreed user limits

6. Pricing and Payment Terms

6.1 Fees

Rental fees are specified in your individual service agreement and may include:

• Monthly or annual rental charges
• Setup and configuration fees
• Support and maintenance charges
• Additional user or feature costs

6.2 Payment

Unless otherwise agreed:

• Fees are payable in advance
• Payments are due within 30 days of invoice
• Late payments may incur interest charges
• All fees are exclusive of VAT where applicable

6.3 Refund Policy

Refunds are available under specific circumstances:

• Service failures that prevent reasonable use
• Cancellation within cooling-off period (where applicable)
• Mutual agreement due to service issues

7. Intellectual Property Rights

All software applications, documentation, and related materials remain the property of their respective owners. Your rental agreement grants you a limited, non-exclusive license to use the applications solely for your business purposes during the rental period.

8. Data Security and Privacy

We implement appropriate security measures to protect your data and comply with UK data protection laws. However, you acknowledge that:

• No system is completely secure
• You are responsible for backing up your data
• You must report security incidents immediately
• Our Privacy Policy governs data handling practices

9. Service Availability

While we strive for high availability, we do not guarantee uninterrupted service. Planned maintenance will be notified in advance where possible. We are not liable for service interruptions due to:

• Scheduled maintenance
• Third-party service failures
• Force majeure events
• Customer system issues

10. Support Services

Support is provided according to your service level agreement:

• Standard Support: Email support during business hours
• Premium Support: Phone and email support with faster response times
• Enterprise Support: 24/7 support with dedicated account management

11. Termination

11.1 Termination by Customer

You may terminate services by providing 30 days' written notice. Early termination may result in charges as specified in your rental agreement.

11.2 Termination by Company

We may terminate services immediately if you:

• Breach these Terms or your rental agreement
• Fail to pay fees when due
• Engage in prohibited activities
• Provide false information

11.3 Effect of Termination

Upon termination:

• Your access to applications will cease
• Outstanding fees become immediately due
• You must return or destroy confidential materials
• Data export assistance may be provided (fees may apply)

12. Limitation of Liability

To the maximum extent permitted by law, our liability is limited as follows:

• Total liability shall not exceed fees paid in the 12 months prior to the claim
• We exclude liability for indirect, consequential, or special damages
• We exclude liability for data loss (subject to our backup services)
• Nothing excludes liability for death, personal injury, or fraud

13. Indemnification

You agree to indemnify and hold us harmless from claims arising from:

• Your use of the applications in breach of licensing terms
• Your violation of applicable laws or regulations
• Unauthorized use of your account credentials
• Your breach of these Terms

14. Force Majeure

Neither party shall be liable for delays or failures due to circumstances beyond reasonable control, including natural disasters, government actions, strikes, or telecommunications failures.

15. Governing Law and Jurisdiction

These Terms are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Changes to Terms

We may modify these Terms at any time by:

• Posting updated Terms on our website
• Providing 30 days' notice for material changes
• Continuing to use services constitutes acceptance of changes

17. Severability

If any provision of these Terms is found unenforceable, the remainder shall continue in full force and effect.

18. Entire Agreement

These Terms, together with your rental agreement and Privacy Policy, constitute the entire agreement between the parties and supersede all prior understandings.

19. Contact Information

For questions about these Terms or our services, please contact us: